Repair Coordinator

Safeguarding communities and unlocking potential. About the Role As our Repair Coordinator , you will play a central role in ensuring the timely and high-quality completion of repair works for our customers. You will manage multiple projects, coordinate contractors, liaise with clients and insurers, and monitor budgets and KPIs to deliver excellent customer outcomes. This role requires exceptional organisational and communication skills to ensure repairs are completed efficiently, accurately, and safely while keeping customers informed and supported throughout the process. Key Responsibilities Coordinate building repairs and insurance claims, managing multiple projects simultaneously Liaise with customers, contractors, insurers, and internal stakeholders to ensure timely and high-quality completion of works Monitor project progress, costs, and compliance with budgets, KPIs, HSEQ standards, and company procedures Maintain accurate records, update project schedules, and provide professional documentation to stakeholders Identify opportunities to improve processes, systems, and subcontractor performance, supporting continuous improvement initiatives Support and mentor team members, contributing to a collaborative, motivated, and service-oriented culture About You Proven experience in construction, insurance repairs, or project coordination, with strong knowledge of repair works and building codes Ability to read and interpret scopes of works and provide the best solutions for clients Exceptional communication skills – able to liaise confidently with customers, contractors, and internal teams Strong organisational skills and ability to manage multiple priorities calmly and effectively High attention to detail, including budgeting, documentation, and reporting Positive, proactive, and motivated with a collaborative team approach Why Join Us? Purpose & Impact – Be part of a purpose-driven organisation helping people rebuild and recover after unexpected events, making a real difference to individuals, families and communities. Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year. Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards. Career Growth & Development – Grow your career with opportunities to progress laterally and vertically across our group of businesses. Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP), participate in wellbeing initiatives like our annual wellness competition and enjoy corporate discounts on health insurance with Medibank & AHM (through Employment Hero). Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers (through Employment Hero). Travel & Holiday Benefits – Enjoy exclusive access to Flight Centre Corporate Benefits and travel like a VIP. Unlock member-only savings on holidays, cruises, tours, travel insurance and more with a $50 Welcome Voucher, $50/ adult discount for all cruises, tours or FC Holiday packages. About Us Rizon is a leading provider of insurance repair and restoration services, supporting insurers, partners and customers across Australia following property damage events. Our team specialises in managing the repair process from initial claim through to completion, ensuring quality outcomes while delivering exceptional customer experiences. At Rizon, we are committed to safeguarding communities, supporting our partners and creating opportunities for our people to grow and thrive. Our people are our greatest strength. We pride ourselves on our collaborative culture and the support we provide our team, recognising that every individual plays an important role in our success.