Administrative Officer

About Us Metropolis Training Academy (MTA) is a training centre providing WSQ security courses required for individuals seeking a Security Officer licence and career progression in the security industry. We also conduct First Aid and fire safety-related training programmes. Employment Type 1-Year Contract Working Hours Mondays to Fridays: 8.15am – 5.45pm Saturdays: 8.15am – 12.45pm Key Responsibilities Provide front-line customer service to walk-in customers and phone enquiries Respond to public enquiries via WhatsApp and other communication channels Perform administrative duties including data entry and student registration Process course payments (SkillsFuture Credit, PayNow, NETS, etc.) Follow up with students on payments and course reminders Prepare and print course materials for upcoming classes Perform other administrative duties as assigned Skills and Experience: Good communication and customer service skills Positive attitude and professional conduct Able to work independently and as part of a team Comfortable using WhatsApp, Microsoft Excel, and basic administrative systems Prior administrative or customer service experience is an advantage