Scheduling Co-Ordinator

Steel-Line Garage Doors WA, a division of BX Bunka Australia, is looking for a Scheduling Coordinator to join our team on a full-time basis at our Wangara Branch. This role will focus on assisting with administrative tasks and coordinating service scheduling to support our customer service operations. Duties and Responsibilities: The scope of the duties and responsibilities of the Scheduling Coordinator may include but are not limited to the following: Allocate work to Installers by working with the prepared run sheets Allocate work to Subcontractors (where applicable) Collate OH&S documents relevant to job requirements Efficiently co-ordinate installation of doors and minimise associated problems Receive cash from Installers and process the job and payment on the system Complete Subcontractor reconciliations Maintain a friendly, co-operative, customer-focused attitude at all times with emphasis on portraying willingness to help Deal with any customer enquiries and problems in the shortest time possible with a view to ensuring customer expectations are met and exceeded Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality. Complete, print and post invoices to customers Ensure that all Data entry is done with a high level of accuracy Create appointment schedules for Installers Ensure the proper filing of documents. Where requested by management, participate in meetings and take down relevant notes during the process. Archive records with line with legislative requirements Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems. Perform other reasonable duties as required by your manager. Position Specification: Have a level of skill commensurate with 2 to 3 years of administration / coordination experience. Requires strong technical/product knowledge pertinent to the Garage door industry and problem solving skills, and setting of priorities. Required to exercise good time management Requires interpersonal skills Should possess sound coordination and communication skills, Computer skills are essential. If you are looking for a rewarding career and believe you are the right person to fill this position, please submit your resume and cover letter.