Assistant Manager, IT Services

Key Responsibilities: IT Compliance: Ensure the company adheres to relevant IT regulatory and compliance standards. Conduct regular audits, maintain documentation, and provide reports to stakeholders. Assist in developing and implementing IT policies and procedures. Technical Support: Provide Level 2 (L2) and Level 1 (L1) technical support for hardware, software, and network issues. Troubleshoot and resolve incidents, escalating complex issues when necessary. Backup IT Infrastructure Management: Serve as a backup to the IT Infrastructure Manager for managing and maintaining IT infrastructure. Ensure proper data backups and disaster recovery processes are in place. Microsoft Office 365 Administration: Manage and maintain the Office 365 environment, including user accounts, email, SharePoint, and Teams. Monitor system performance and ensure availability and security of services. CCTV and Card Access Systems: Provide support for the company’s CCTV and card access systems. Troubleshoot and resolve issues, ensuring the systems function effectively. User Training and Support: Conduct small IT demos and training sessions for employees to enhance their technical proficiency. Develop user guides and provide ad-hoc training as needed. General IT Support: Assist with IT asset management, including procurement, deployment, and maintenance. Participate in IT projects and collaborate with team members to meet departmental goals. Qualifications and Skills: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: Minimum 3 years of experience in IT service support or a related role. Hands-on experience with Microsoft Office 365 administration. Hands-on experience with Microsoft Server Administration Technical Skills: Strong knowledge of IT compliance and regulatory requirements. Proficiency in managing CCTV and card access systems. Familiarity with IT infrastructure components, including networks and servers. Soft Skills: Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills to work effectively with end-users and stakeholders. Ability to deliver training and presentations to non-technical audiences. Certifications: Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are an advantage.