IT MANAGER

About the role Holiday Inn Johor Bahru City Centre is seeking an experienced IT Manager to join our team on a full-time basis in Johor Bahru, Johor. In this strategic position, you will be responsible for overseeing all information technology operations and infrastructure to support the hotel's business objectives. The IT Manager plays a critical role in ensuring that our technology systems are secure, reliable, and aligned with our organisational goals. You will lead the technology function to drive operational efficiency, enhance guest experiences, and support our team members in delivering exceptional service. Key responsibilities Plan, implement and maintain IT infrastructure, systems and networks to support all hotel operations Manage IT budgets, procurement and vendor relationships to ensure cost-effective technology solutions Oversee cybersecurity measures and ensure compliance with data protection regulations and industry standards Lead and manage IT staff, including recruitment, training, performance management and professional development Support hotel management and staff through technical troubleshooting and user support services Manage system upgrades, patches and maintenance to minimise downtime and disruption to operations Develop and implement IT policies, procedures and disaster recovery plans Evaluate and recommend new technologies that enhance operational efficiency and guest satisfaction Ensure IT systems align with corporate standards and best practices across the Holiday Inn brand Monitor system performance and implement improvements to enhance reliability and security What we're looking for Bachelor's degree in Information Technology, Computer Science, Management Information Systems or related field 5+ years of IT management experience in a hospitality or service industry environment Proven experience managing IT infrastructure, networks, servers and cloud-based systems Strong knowledge of cybersecurity principles, data protection and compliance requirements Experience with hotel management systems (PMS), point-of-sale systems and property management software Demonstrated leadership abilities with experience managing and mentoring IT teams Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment Strong communication and interpersonal skills to liaise effectively with staff at all levels Budget management and financial acumen Knowledge of industry standards such as ISO/IEC 27001 or relevant certifications would be advantageous Proficiency in English and any others language skills would be advantageous What we offer Holiday Inn Johor Bahru City Centre offers a competitive package and a supportive work environment. We provide opportunities for career development and professional growth within the IHG Hotels & Resorts (IHG) family. Our benefits include competitive remuneration, health and wellness programmes, staff accommodation discounts, and access to training and certification opportunities. We are committed to fostering a collaborative culture where innovation is encouraged and team members are valued. We believe in work-life balance and provide flexible working arrangements where possible to support the wellbeing of our employees. About us Holiday Inn Johor Bahru City Centre is a premium 4-star hotel located in the heart of Johor Bahru, Malaysia. As part of the internationally recognised IHG Hotels & Resorts portfolio, we are committed to delivering exceptional hospitality and service to our guests. Our hotel features modern facilities, comfortable rooms, and comprehensive meeting and event spaces, making us a preferred choice for business and leisure travellers. We pride ourselves on our dedicated team, innovative approach to guest services, and commitment to operational excellence. Our mission is to provide memorable experiences whilst maintaining the highest standards of professionalism and customer care. Apply now If you are an experienced IT professional with a passion for technology and hospitality, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any professional certifications to our Human Resources department. Join our team and help us deliver exceptional service through innovative technology solutions.