Operations Supervisor

Responsibilities Plan, coordinate, and supervise daily operational activities to achieve departmental objectives and service levels Implement management goals by organizing workloads, workflows, schedules, and operational priorities Schedule, monitor, and operate batch jobs across various environments, including Mainframe, Linux, Windows, and Cloud platforms Troubleshoot operational issues and resolve batch processing failures in a timely manner Monitor system performance and ensure the stability and availability of critical business systems Coordinate routine maintenance activities and oversee equipment repairs and vendor support services Analyze operational performance and recommend improvements, upgrades, or replacement of equipment and operational processes Develop, review, and maintain operational procedures, documentation, and user guides Provide Tier 2 technical support during non-office hours and participate in on-call support when required Ensure incidents, service requests, and operational issues are properly logged, tracked, escalated, and resolved according to established procedures Coordinate with application teams, infrastructure teams, vendors, and business users to ensure effective service delivery Perform on-site support duties as required Ensure timely communication and status updates to users and stakeholders regarding service interruptions or operational incidents Support business continuity and disaster recovery exercises Requirements Diploma or Degree in Information Technology, Computer Science, or a related discipline Minimum 3 years of experience in IT Operations, Data Centre Operations, System Administration, or a related field Prior supervisory or team leadership experience is an advantage Solid knowledge of Windows, Linux, Mainframe, and Cloud-based environments Experience with enterprise batch scheduling and monitoring tools is preferred Strong troubleshooting, analytical, and problem-solving skills Good understanding of IT service management and incident management processes Ability to work independently, prioritize tasks, and perform under pressure Excellent communication, interpersonal, and organizational skills Willingness to work overtime as required, participate in on-call support, and perform overtime when necessary Please apply, quoting the appropriate reference number, with details of your qualifications and experience, expected salary and a contact telephone number to The Senior Manager, Personnel Department, TVB Limited, 77 Chun Choi Street, Tseung Kwan O Industrial Estate, New Territories, Hong Kong or email to us via Recruitment Centre . Applications received are solely for selection purpose. Those not invited for an interview within 4 weeks may consider their applications unsuccessful and their applications will be filed for another 3 months for future selection. Afterwards, all applications would be destroyed.