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主要職責: 處理強積金平台相關的客戶查詢及投訴， 毋須推銷或提供投資建議 透過多種渠道（電話、電郵、即時聊天）提供準確及即時解答，提升客戶體驗與滿意度 嚴格遵守監控及服務規範，確保熱線中心運作順暢 參與完善的在職培訓，並享有清晰的晉升階梯 職位要求: 具兩年以上處理客戶服務經驗(零售、餐飲、酒店等行業)，有投訴處理經驗者優先考慮 中五或DSE以上學歷 良好粵語，英語閱讀理解能力 熟悉中英文輸入法 工作地點： 荃灣 工作時間: 星期一至五 09:00 - 19:00 (每日8-8.5小時一更) 星期六 09:00 - 13:00 (長短週) 全職同事可享以下福利待遇 : 14天有薪年假 生日假 17天公眾假期 強積金 / ORSO 供款 人壽保險及醫療保障 家庭醫療福利 牙科福利 電訊及其他産品員工折扣優惠 員工推薦獎金計劃 免費使用公司設施 完善在職培訓及清晰晉升機會 穩定工作時間 About HKT Teleservices HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace. Website: https://www.hktteleservices.com/
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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