Retail Operation

Job Responsibilities Team Building (Cross-functional Collaboration) Partner with the internal HR team to oversee end-to-end recruitment, design and implement compensation structures, define store roles and responsibilities, and establish standardized staff management policies. Collaborate with the training department to deliver structured programs in product knowledge, sales capabilities, and professional development for store personnel. (Internal Management) Lead the planning and execution of monthly, quarterly, and annual store manager meetings; define clear promotion frameworks, career progression pathways, and manage workforce optimization and mobility. Proactively assess employee engagement, mindset, and development potential; design and implement incentive schemes and welfare programs to foster a motivated, high-performing sales culture. Customer Service Develop and standardize the end-to-end customer journey, from traffic generation and in-store engagement to purchase conversion and after-sales service excellence. Work closely with the marketing team to plan and execute in-store activations, brand partnerships, and mall-driven promotional campaigns to drive customer engagement and sales. Oversee user operations by ensuring consistent management of store digital platforms (Google Maps, Instagram, Facebook, LINE, WhatsApp), while tracking and analyzing key performance data to support business decisions. Job requirements Strong command of English (spoken and written) 3–5+ years of retail store management experience, overseeing at least 5 store locations Positive, resilient, and emotionally stable personality with strong communication skills Proactive, responsible, and results-driven with strong problem-solving ability Good analytical thinking, data awareness, and prioritization skills Team player with strong cross-functional collaboration and execution skills Experience in consumer electronics or photography/imaging industry Background in both retail operations and training/development Experience in product, sales, or staff training Proficiency in Chinese (Mandarin) is a plus