Head of infrastructure and operations

Job Description: Lead design, continuous improvement of the ITSM processes such as incident management, problem management, change management and service level management processes Ensure the availability of application, infrastructure and other tools necessary for the delivery of high quality IT service Work with security team to define security incident response process, Cyber security operations center (CSOS) Develop deployment pipeline (DevSecOps), Source code control Manage and control vendor for Cloud Infrastructure Manage service Define and review the measurement of the services using metrics that include key performance indicator (KPIs) generating and distributing quality reports to measure the effectiveness and meet SLA Continuous improvement the incident/problem by technology and automation (SRE concept) Plan and Lead for DR, BCP testing Qualifications: At least 15 years works experienced in IT Service Management, IT Infrastructure, IT Operation Have 5-7 years' experience working within the ITIL Frameworks and Leading an ITSM tool and/or process team Experience with Cloud Infrastructure, Cloud Security, DevSecOps Experience with incident and problem management, change management, problem-solving and root cause analysis Knowledgeable in System Admin, DBA, Network Practical experience of ITIL and ITIL certifications Strong leadership and team management skills with a customer-focused approach.