System & Methods Officer

About the role Servay Evergreen Sdn Bhd is seeking a dedicated System & Method Officer to join our growing organisation. This is a full-time position based in Penampang, Sabah, offering an exciting opportunity to work at the intersection of systems administration and operational efficiency. In this role, you will be responsible for designing, implementing, and optimising IT systems and methodologies that support our business operations and drive continuous improvement across the organisation. This position plays a crucial strategic role in ensuring that our technological infrastructure remains robust, secure, and aligned with our business objectives. What you'll be doing Formulate, design, implement, and enforcement of retailing operational systems and methods Develop, track and documented approved SOP and enforcement of standardised processes and methodologies for retails operational needs Conduct regular system audits and assessments to identify areas for improvement and optimisation of the operational processes needs Stay abreast with current the emerging technologies and industry best practices in systems and method administration Create and maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides Analyse business processes and implement solutions to improve productivity, quality, and cost efficiency. Work closely with departments to standardise processes and ensure consistent operational practices. Prepare audit reports, findings, and improvement recommendations for management review. Support internal and external audit requirements, ensuring proper documentation and compliance evidence. Provide guidance and training to employees on SOPs, compliance standards, and operational best practices. What we're looking for Proven working ISO, Standard Operation Procudure (SOPs) and internal audit experience Excellent problem-solving skills with the ability to troubleshoot complexity of operational technical issues. Strong communication skills, able to translate operational technical matters to non-operational personnel Knowledge of business continuity and disaster recovery planning. Strong analytical and problem-solving skills with a focus on identifying compliance gaps and operational risks Experience in retail or multi-branch operations is an added advantage. Self-motivated, detail-oriented, and driven by continuous improvement and compliance excellence.