CLEANING OPERATIONS MANAGER

Fluent in English, Solid experience in Cleaning Industry, Proven Managerial Experience, Setting up new business/office in Thailand and to lead and oversee daily cleaning operations for our Bangkok Office! Apply now with us, if you all the qualities we want! What's In It for You? 5-Day Work Week - Because we believe in work-life balance. Public Holidays Entitlement - Time to rest and recharge. Career Growth Opportunities - We invest in your development and promote from within. Awards of Excellence - Your great work deserves to be recognized. Performance Incentives / Sales Commission Key Responsibilities Cleaning Operations Management Manage the day-to-day operations of cleaning and facilities management services across assigned client sites. Ensure all operations are executed efficiently while meeting company service standards and customer expectations. Plan, coordinate, and monitor manpower deployment, attendance, scheduling, and productivity. Conduct regular site inspections and operational audits to ensure consistent service quality. Resolve operational issues, customer complaints, and service recovery matters promptly. Monitor operational costs, resource utilization, and productivity to improve operational efficiency and contract profitability. Ensure operational teams comply with company policies, safety requirements, and standard operating procedures. Work closely with supervisors and site teams to maintain smooth daily operations and achieve service excellence. Thailand Operations Support Support the setup and daily administration of the Company's Thailand operations. Develop, implement, and continuously improve operational workflows, reporting procedures, and service processes. Coordinate equipment, supplies, uniforms, and operational resources required for service delivery. Recruit, train, supervise, and evaluate operational staff and site supervisors. Plan manpower requirements to ensure adequate staffing for all operational needs. Customer & Service Management Build and maintain strong relationships with existing customers through regular communication and site visits. Coordinate customer requests and ensure timely follow-up on operational matters. Monitor service performance and implement corrective actions where necessary. Handle customer feedback and complaints professionally to ensure high customer satisfaction. Support contract renewals by delivering consistent service quality and operational excellence. Business Development & Market Support (Added Advantage) Support the Company's business growth by identifying potential business opportunities and maintaining market awareness. Assist Management in preparing quotations, proposals, presentations, and tender submissions. Participate in customer meetings, site surveys, and operational presentations when required. Build and maintain positive relationships with prospective customers and business partners. Identify opportunities for contract renewals, service enhancements, and cross-selling of additional services. Provide market feedback on customer needs, competitor activities, and industry developments to Management. Business development experience is considered an advantage. The primary focus of this role is ensuring operational excellence and delivering high-quality services. Reporting & Compliance Prepare daily, weekly, and monthly operational reports. Maintain accurate operational records and project documentation. Monitor operational performance and recommend continuous improvements. Ensure compliance with company policies and ISO standards, including: ISO 9001:2015 ISO 45001:2018 Ensure workplace safety, quality standards, and regulatory compliance across all operations. Branch Management Assume full responsibility for the overall management and performance of the Thailand Branch. Develop and execute branch operational plans, budgets, and business objectives in line with the Company's strategic direction. Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and branch profitability. Work closely with the Malaysia HQ-Head Office to implement Company policies, reporting standards, and strategic initiatives.