Office Support (for Fine Wine Merchant)

About Ginsberg+Chan Ginsberg+Chan is a leading fine wine merchant dedicated to bringing the world’s best wines to discerning collectors and enthusiastic newcomers. With a passionate team of wine experts, a vibrant retail shop, and a growing digital presence, we believe in sharing stories, knowledge, and experiences that make every bottle memorable. Position Overview We're looking for someone who brings strong organizational skills and a numbers-focused mindset to strengthen our operational foundation. This role offers two distinct pathways: 1. A high-potential junior professional with an accounting or finance background who is eager to grow with us, bringing fresh energy and a data-driven perspective to our business, or 2. An experienced professional seeking flexibility—whether returning to the workforce, managing family commitments, or seeking better work-life balance—who can bring proven expertise and structured processes to our expanding team. What matters most to us is your ability to demonstrate organization, pro-active communication, and a genuine commitment to excellence. We support remote work and offer scheduling flexibility for candidates who can show strong self-motivation and deliver consistent results. Key Responsibilities Oversee receivables follow-up: liaise with sales team on outstanding invoices, send reminders, update accounts receiveable records, and escalate overdue accounts per company policy. Manage credit card payment portal: monitor transactions, reconcile daily receipts, investigate and resolve failed/duplicated payments, and prepare transaction reports. Coordinate with accountants: prepare and deliver supporting documents, bank/receipt reconciliations, petty cash summaries, and other information required for monthly reporting and audit. Maintain accurate records and internal controls for payments and office expenses. Ensure compliance with company policies and local regulations related to payments, data privacy and record keeping Handle daily office operations such as managing facilities maintenance with the landlord and local contractors, ensure our office and showroom is in excellent shape and organization, coordinate with IT and other service providers related to office equipment. Provide administrative support to Directors: process orders, maintain customer/contact databases, draft and file correspondence, and support ad hoc projects or events (tastings, launches). Review company contracts with vendors and service providers regularly for sensible cost savings. Requirements Junior with growth potential: 2 years' experience in office administration or related field, with an accounting or finance background and strong numbers orientation; OR Experienced professional: 5+ years' experience in office administration, accounts receivable, or similar role, seeking flexibility and work-life balance. In both cases, experience with payment portals/merchant services is strongly preferred. Basic accounting understanding (reconciliations, receipts, invoicing). Strong communication skills in English. Cantonese and/or Mandarin is a plus. Skilled at business & workspace organisational tools such as MS Office, Google Workspace, experience with POS/CRM/accounting software is a plus. Proactive, solutions oriented, organized, positive, detail-oriented, an active learner, and a good team player Benefits Work and learn with an award winning wine merchant with a close knit team Base salary & overtime compensation Public holidays off Health & dental benefits after probation Generous annual, family & health leaves 5 day work week - Monday to Friday