Branch Head, Consumer Financial Services

CONSUMER FINANCIAL SERVICES (CFS) The Group Consumer Financial Services division serves almost 3 million customers across Singapore, Malaysia, Indonesia and China. In Malaysia, our customer proposition caters to high net worth, premier and emerging affluent individuals through our premier private, wealth management and affluent banking propositions. In CFS, we offer an accelerated career path for aspiring graduates to be future leaders. It is a start to a rewarding career opportunity that provides you a comprehensive and hands-on assignment, as well as exposure to the real-world challenges in Consumer Banking & Wealth Management. We provide the platform for you to demonstrate and showcase your critical thinking ability and innovative ideas, whilst sharpening your personal and professional competencies. Job Responsibilities: To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management. Build business partners and reciprocal business relationships. Manage the Sales Team Manager(s) of Consumer Banking, Branch Banking, and Premier Banking to achieve revenue targets for the branch. To be responsible to implement the structured engagement process with Workplace Banking Acquisition Team for incremental acquisition of new companies and individual staff accounts for the branch. Responsible for the branch’s overall relationship with the IQ Corporates for continued business growth opportunity (includes cross selling) Ensure Team Manager / Deputy Team Manager plan, manage and oversee the running of iQ New / Existing corporates roadshows/events. Drive Asset Under Management and Customer Information File growth for the branch by planning branch events/activities Promote usage of sales & service methodology to achieve targets Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results Achieve team compliance in all statutory and regulatory requirements Achieve a Pass in Internal & External Audit, Health Checks and Call Backs Build and develop staff competencies and leadership qualities In charge of recruitment and maintain low staff attrition Job Requirements: Degree in banking and finance, accounting or business administration, with at least 5 years’ experience in branch banking with exposure in sales, service & operational aspects Strong knowledge and sales experience in wealth products. Possess relevant licenses. i.e., FIMM, PCE, IPPC Strong Leadership & Sales Management Skills Strong written and verbal communication skills Good understanding of banking law and practices