IT Helpdesk

General Description of Duties and Responsibilities: Provide first-level IT support to local users by troubleshooting hardware, software, and system issues, including Microsoft Windows, Microsoft Office, and other business applications. Install, configure, and maintain local IT infrastructure, including file servers, printers, CCTV systems, IP phones, access control systems, server room equipment, and video conferencing facilities. Deliver basic IT training and user guidance to improve employees' IT knowledge, promote best practices, and enable users to resolve common technical issues independently. Support office network implementation and maintenance, including LAN/WAN connectivity, network devices, and infrastructure upgrades to ensure stable and secure operations. Prepare and maintain IT support documentation and reports, including daily helpdesk activities, monthly maintenance reports, and quarterly IT equipment inspection and preventive maintenance records. Candidate Requirements: Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Business Computer, or a related field. Previous experience in IT Helpdesk, Technical Support, Network Administration, or System Administration is an advantage. Strong customer service mindset with excellent interpersonal and communication skills. Good analytical thinking and problem-solving abilities. Solid understanding of IT systems, computer hardware, and software troubleshooting. Hands-on experience with Microsoft Windows operating systems, Microsoft Office applications, software installation, antivirus solutions, and resolving common end-user technical issues. Good command of both written and spoken English.