IT Support Executive

Role and Responsibilities End User Support: · Provide first-level support for hardware and software issues for end-users. · Troubleshoot problems related to operating systems, applications and network connectivity. · Install, configure and maintain PCs, printers and software applications. 2. User Administration: · Create and manage user accounts, including setting permissions and access controls. · Assist with password resets, account lockouts and other user access issues. · Support onboarding and offboarding activities for employees. 3. Infrastructure Support · Assist in maintaining LAN, Wi-Fi, VPN, internet connectivity, switches, firewalls and network devices. · Monitor network and server health and report abnormalities. · Assist with server maintenance, backup verification, antivirus management and system patching. · Coordinate with vendors during preventive maintenance and issue resolution. 4. Business Application Support · Provide first-level support for SAP Business One and other enterprise applications. · Assist users with transaction issues, basic troubleshooting and system enquiries. · Support data uploads, reports, testing and user acceptance testing (UAT) when required. 5. Asset & Inventory Management · Maintain IT asset inventory including PCs, monitors, printers, network devices and software licenses. · Prepare new equipment for deployment. · Track warranty status and coordinate hardware repairs with vendors. 6. Documentation: · Maintain accurate documentation of IT assets, network diagrams, system configurations, SOPs and troubleshooting guides. · Update support tickets and ensure incidents are properly documented and closed. 7. IT Security & Compliance · Ensure endpoint security software is installed and updated. · Support implementation of cybersecurity policies and IT best practices. · Assist in periodic user access reviews and IT audits. · Report security incidents or suspicious activities promptly. 8. Project Support: · Assist in IT infrastructure upgrades, server migrations, system implementations, network enhancements and rollout of new technologies. · Participate in testing, deployment and user training activities. 9. Other Duties · Provide after-hours or weekend support when required. · Perform any other duties assigned by the IT Manager. Job Success Requirements · Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems or related discipline. · Minimum 2–3 years of experience in IT support, infrastructure or system administration. · Knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking and hardware troubleshooting. · Basic knowledge of TCP/IP, DNS, DHCP, VPN and LAN/WAN concepts. · Experience supporting ERP systems, preferably SAP Business One, will be an added advantage. · Familiarity with virtualization, backup solutions and server administration is an added advantage. · Possess own transport and willing to travel between company sites when required Additional Notes / Desirable Skills Strong analytical and troubleshooting skills. Good communication and interpersonal skills. Able to prioritize multiple support requests. Self-motivated and able to work independently with minimal supervision. Good documentation and reporting skills.