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Responsibilities: Lead and coordinate the concierge service team to provide one-stop services to customers Monitor the counters and maintain clerical support to the daily operations. Source new services to customers Manage customers' complaints and written inquiries from all channels and achieve company’s key performance indicators Liaise with external departments and customers to resolve customers' enquiries and complaints Requirements: Diploma or Certificate in related disciplines Experience in Grade A Retail / Commercial Property Minimum 2 years' relevant experiencein customer service industry Excellent communication, interpersonal and coaching skills Excellent customer service attitude Knowledge in basic PC skills Good command in English and Chinese We provide generous compensation and fringe benefits to the right candidates. Please send your full resume with salary expected by clicking "Apply Now" below ( We are an equal opportunity employer. All applications will be treated in strict confidence and only be used for selection purpose. ) For further information about Personal Information Collection Statement (“PICS”) Pertaining to Recruitment, please click the link below www.nanfung.com/en/common/pics/. "Nan Fung Group" and "the Group" mean Nan Fung International Holdings Limited and its subsidiaries.