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Job Description :- Oversee daily branch operations: cash handling, and security procedures Check transactions, reconciliations, and stock takes for gold & diamond items Support sales, promotions, and track branch performance Supervise and mentor staff, monitor performance, and provide training Build strong relationships with customers and handle complaints professionally Requirement :- SPM/O-Level with 3–4 years’ experience in retail, financial services, or Diploma/Bachelor’s with supervisory experience Knowledge of gold/diamond valuation and branch procedures is a plus Proficient in Microsoft Office; strong numerical and communication skills in Bahasa Malaysia & English Leadership, problem-solving, and customer service skills Proven ability to drive sales and manage branch profitability. A team player with high integrity, detail-oriented, and customer-focused. Willing to work retail hours, weekends, and public holidays. Must have full working rights in Malaysia.