BILLING & RECEIVABLE PROFESSIONAL

GENERAL PURPOSE OF THE JOB To perform billing and accounts receivable activities accurately and within established timelines, including invoice preparation and submission, payment application, cash transaction verification, collection follow-up, guarantee letter administration, and financial transaction posting. The position is responsible for maintaining accurate records, supporting the effective collection of outstanding balances, and ensuring compliance with internal controls, policies, procedures, and reporting requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Key Responsibilities: Billing and Invoice Management Manage the end-to-end billing process and ensure invoices are prepared accurately and issued to patients, sponsors, and other relevant parties within the stipulated timelines. Ensure invoices and supporting documents are submitted through the required channels by the established submission deadlines. Maintain and update the invoice submission tracker regularly to reflect submission dates, acknowledgement status, rejected invoices, resubmissions, outstanding documents, and follow-up actions. Monitor invoice submissions and promptly follow up on rejected, incomplete, or unsuccessful submissions to prevent delays in processing and payment. Issue monthly Statements of Account to patients, sponsors, and other relevant parties within the agreed timelines. Maintain complete and properly organized billing documentation to support reconciliation, collection, audit, and compliance requirements. Sales and Patient File Administration Ensure the timely and accurate submission of Sales and Patient files (SNP) to the relevant centers or stakeholders in accordance with the established reporting schedule. Review returned SNP files and perform the required corrections or rectifications accurately within the stipulated turnaround time. Liaise with centers to clarify data discrepancies, obtain missing information, and ensure corrected SNP files are resubmitted promptly. Maintain proper records and tracking of SNP file submissions, returns, corrections, and completion status. Cash Transaction Verification and Payment Application Review and verify daily cash transactions to ensure completeness, accuracy, and consistency with supporting documents and the centers’ Daily Cash Reports. Perform the weekly export of Daily Cash transactions after completing all required verification and checking procedures. Identify, investigate, and escalate discrepancies, unusual transactions, or potential irregularities relating to cash collections at centers. Accurately apply and update payment receipts against the appropriate patient, sponsor, or customer accounts. Perform relevant reconciliations and follow up with centers or internal stakeholders to resolve unmatched receipts, posting differences, and other outstanding items. Accounts Receivable and Collection Monitor Self-Pay outstanding receivables and conduct timely collection follow-ups to maintain healthy accounts and support the achievement of Days Sales Outstanding (DSO) targets. Liaise regularly with centers regarding the collection of outstanding Self-Pay patient balances. Prioritize and follow up on long-outstanding Self-Pay items to improve recoverability and prevent balances from being classified as bad debts. Maintain accurate and current collection records, including follow-up actions, payment commitments, disputes, and collection status. Escalate substantially overdue, disputed, or high-risk accounts to the Team Lead promptly, together with the relevant background and recommended follow-up actions. Liaise professionally with patients, centers, sponsors, and internal stakeholders to resolve billing and collection issues and facilitate timely payment. Travel to centers or other locations where reasonably required as part of the collection or debt recovery process. Guarantee Letter Administration Verify that patients have valid Guarantee Letters (GLs) and that the approved coverage, validity period, and supporting information are complete and accurate. Monitor Guarantee Letter expiry dates and coordinate timely renewal or extension with centres, sponsors, and other relevant stakeholders. Follow up on pending or incomplete Guarantee Letters to minimize billing delays and collection risks. Compliance, Documentation and Continuous Improvement Ensure all billing, collection, cash handling, payment application, and transaction-posting activities comply with approved internal controls, policies, procedures, and delegated authority requirements. Maintain complete, accurate, and properly organised records for operational, reconciliation, audit, and regulatory purposes. Protect the confidentiality of patient, financial, and business information in accordance with company requirements. Identify operational issues and recommend practical improvements to strengthen accuracy, efficiency, controls, and turnaround times. Support month-end closing activities and provide relevant schedules, reconciliations, and explanations as required. Perform other duties and ad hoc assignments as reasonably required to support the Billing and Receivable function. MINIMUM QUALIFICATIONS Education, experience, and technical capabilities required to perform the essential duties of the position include: Bachelor Degree in Accounting, Finance, Business Administration, or a related discipline. An equivalent combination of education and relevant experience may be considered. At least two years of relevant working experience in billing, accounts receivable, credit control, cash application, or collection is preferred. Experience in healthcare billing, patient accounts, sponsor billing, or center-based operations would be an advantage. Working knowledge of billing processes, collection follow-up, payment application, account reconciliation, and financial transaction posting. Proficiency in Microsoft Office applications, particularly Microsoft Excel. Familiarity with accounting, billing, or enterprise resource planning systems would be an advantage. Able to work effectively within tight deadlines, particularly during billing cycles and month-end closing. 3 Full-time positions available