Front Desk

We are seeking a friendly, organized, and customer-focused Front Desk to be the first point of contact for patients at our clinic. The ideal candidate will ensure a welcoming patient experience, manage appointments efficiently, handle administrative duties, and support the clinical team in delivering exceptional patient care. Key Responsibilities Patient Reception & Customer Service Welcome patients warmly and create a positive first impression. Answer phone calls, emails, and patient inquiries professionally. Assist new patients with registration forms and clinic onboarding procedures. Address patient concerns and escalate issues when necessary. Appointment & Schedule Management Schedule, confirm, and reschedule patient appointments. Manage practitioner calendars to optimize clinic flow. Send appointment reminders and follow-up communications. Maintain accurate patient records and appointment history. Administrative Duties Register patients and update personal and medical information in the clinic management system. Process payments, issue receipts, and manage billing transactions. Maintain confidentiality of patient information in accordance with clinic policies. Prepare daily reports and assist with administrative documentation. Clinic Operations Support Ensure reception and waiting areas are clean, organized, and welcoming. Coordinate with operations team and support staff regarding patient schedules. Support clinic marketing initiatives, patient education programs, and promotional activities when required. Requirements 2–3 years of experience in a receptionist, front desk, customer service, or healthcare administrative role. Diploma or equivalent qualification in Business Administration, Customer Service, Healthcare Administration, or related field. Proficiency in Microsoft Office and clinic management software. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Ability to handle sensitive patient information with discretion. Willingness to support neighbouring clinics through cross-deployment when required. Able to work shifts, including weekends and evenings when required.