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Job Responsibilities Welcome and assist patients in a professional and friendly manner. Manage appointment scheduling and patient registrations. Answer phone calls, WhatsApp messages, and general inquiries. Process payments and maintain accurate patient records. Coordinate with TCM physicians and clinic staff to ensure smooth daily operations. Maintain a clean, organized, and welcoming reception area. Assist with administrative tasks as assigned. Requirements Excellent communication and customer service skills. Friendly, responsible, and well-organized. Ability to multitask and work in a fast-paced environment. Basic computer skills (Microsoft Office and appointment scheduling systems). Prior experience in a clinic, healthcare, or customer service role is an advantage. Ability to communicate in English; Mandarin proficiency is preferred to communicate with Mandarin-speaking patients.