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JOB SPECIFICATION Education and Experience: · Bachelor's degree or higher in Human Resources, Education, Organizational Development, Psychology, Business Administration or related field. · Minimum 10 years of Learning & Development, Corporate Academy or Organization Development experience. · At least 5 years in a managerial role leading strategic learning initiatives and instructional designs. · Experience in shopping mall, retail, luxury retail, hospitality or service industries is highly preferred. · Established network with external trainers, universities and consulting firms is a significant advantage. · Strong interpersonal communication skills · Excellent communication skills, both written and oral · Fluent in English communication Required Skills/Abilities: Knowledge & Technical Competencies Learning Strategy & Capability Development · Strong understanding of enterprise learning strategy and capability development. · Translate business strategy into competency-based learning architecture. · Conduct Learning Needs Analysis and capability roadmaps. Instructional Design & Curriculum Development · Expertise in instructional design methodologies (ADDIE, Design Thinking, Agile Learning). · Design competency-based curricula, blended learning and assessments. · Develop facilitator guides and digital learning assets. Learning Facilitation & Knowledge Transfer · Facilitate executive and leadership programs confidently. · Coach leaders and simplify complex concepts into practical learning. Learning Content Curation · Curate internal and external learning resources aligned with business priorities. · Integrate global best practices into academy offerings. Learning Technology & Digital Learning · Hands-on knowledge of LMS, virtual learning, AI-enabled learning and learning analytics. Business & Retail Acumen · Strong understanding of retail, shopping mall, hospitality, luxury retail and customer experience. External Partnership Management · Build strategic partnerships with universities, institutes, trainers and consulting firms. Project & Stakeholder Management · Manage multiple enterprise learning initiatives and influence senior stakeholders.