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Company profile: The company is the leading provider of premium imported and local fresh, frozen and smoked seafood to retailers in Thailand sold under the Thammachart Seafood brand. The company operates retail outlets at The Mall, Central, Big C Extra, Tesco Lotus and Rimping at our supermarket counters, bars, and restaurant. We operate more than 160 stores around Thailand, including Charbon, 80below, THE DOCK, Ocean bar and the Lobster Lab (The Commons). Link to find our further information about TSR company : Job Overview Supporting a smooth sales process by acting as a vital link between customers and internal teams. The position ensures timely, high-quality service delivery and customer satisfaction, while also contributing to business development through product knowledge, inquiry handling, and maintaining a strong company image. Roles and Responsibilities Respond fast to big customer and chain customer inquiries and orders Maintain a positive, empathetic, and professional attitude toward customers at all times Process customer orders for different company channels: Food service Handle order processing, new customer registration, forms, applications, and other requests Acknowledge and resolve customer inquiries or complaints Monitor and manage stock orders, Maintain optimum product knowledge Keep records of customer interactions, transactions, and special pricing in the system Communicate and coordinate with internal departments: logistics, warehouse, delivery, operations, and purchasing Ensure customer satisfaction and provide professional support Respond promptly to inquiries regarding product knowledge, order conditions, pricing, delivery process and timing Inform customers about deals and promotions Collect sales data and relevant information Job Specification Bachelor’s degree in business administration, Marketing, or related field Strong communication and coordination skills Proficiency in using ERP, SAP B1 or systems or order management platforms Detail-oriented and able to work well under pressured Good command of English Strong organizational and time management skill Proactive approach to problem-solving and process improvement Work location at Office Thonglor Soi 23
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