Credit Recovery - Field Visit Officer

Why do we need you: Because every overdue account is a story—one that requires patience, tact, and empathy to resolve. We need someone who sees people, not just balances. Someone who can speak with clarity, act with integrity, and help recover more than just numbers. What you’ll do: Perform outbound call to notify customers of delinquent account regarding outstanding and overdue payment. Negotiate with customers to make workable repayment arrangement. Explain and clarify with customers on non-payment issues. Follow up calls with customers. Responsible for keeping records of collection and status of accounts. What we’re looking for: Candidate must possess at least Sijil Pelajaran Malaysia (SPM). Experience in credit recovery will be an added advantage. Passionate candidate, goal driven, seeking opportunity to grow and improve life style Excellent communication and negotiation skills. Comfortable working with targets. Able to communicate in Bahasa Malaysia & English Experienced in Microsoft Office applications including Excel, Word, and Outlook. Able to work independently with minimal supervision. Full-Time and Contract-basis position(s) available. Able to work immediately. Staff Benefits: Annual Medical Checkup (Leader and Above) Annual Medical Checkup (Staff work more than 1 year and aged above 30 years) Meal Allowance Housing Allowance Education Benefits Medical Life and Accident Insurance for all staff Position Allowance (Instructor and Leader) Birth Allowance Loyalty Award Cleaning and Good Attendance Award Team Entertainment Allowance Bereavement Allowance Field Visit Allowance Accommodation Allowance (for Visit)