Assistant Manager / Manager, Operations Support Section (Operations Centre)

JOB SUMMARY Support daily operations and provide counter services on Private Banking and Private Wealth Management and Corporate Banking Departments RESPONSIBILITIES Perform non-cash financial transaction processing including remittance services Execute all transactions promptly, accurately and comply with the Bank policies and guidelines Account management including account opening, signature amendment, maintenance & account closure Process banking service applications Perform on site ID check for transactions and account opening Handle transactions phone confirmation and monitoring Ensure completeness on day end reconciliation including stock management Take ownership of problems & issues on daily operations and timely escalate to team leader with recommendation Working collaboratively with supporting units on operations aspects Perform administrative works and prepare reports Perform ad-hoc duties as assigned by supervisor REQUIREMENTS Bachelor Degree or above Minimum 4 years of relevant banking experience in branch operations or counter services Sound communication skills, independent and able to work under pressure Good in both spoken and written English and Chinese; Fluency in Putonghua a definite advantage Proficient in MS office application (Word and Excel) Remarks: The job description and competence criteria are subject to review and update regularly in light of changing circumstances.