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Position Overview We are seeking a proactive and reliable IT Support to support our expanding operations in Malaysia. This position will serve as the primary IT contact for the Malaysia office while working closely with the IT Director based in Bangkok, Thailand. The successful candidate will provide day-to-day technical support, ensure system reliability, and play an active role in cross-border IT operations and projects. Key Responsibilities Provide first-level technical support for end users in the Malaysia office, including hardware, software, network, and peripheral issues. Perform installation, configuration, and troubleshooting for software, operating systems (Windows/macOS), and company-specific tools. Manage and track IT assets, user accounts, and software licenses. Serve as the key contact point between the Malaysia team and Thailand HQ for all IT-related matters. Ensure seamless onboarding/offboarding processes, including proper device setup and data security procedures. Coordinate with local vendors and service providers to maintain reliable infrastructure (e.g., internet, hardware repair, printers). Monitor and maintain local network devices and shared services to ensure smooth day-to-day operations. ·Adhere to IT policies and security standards defined by HQ and ensure local compliance. Provide user training and create simple documentation to support adoption of tools and systems. Actively participate in cross-border IT projects, initiatives, and system implementations in collaboration with the regional IT team. Qualifications Diploma or Bachelor's degree in Computer Science, Information Technology, or related field. Minimum 2 years of experience in IT support, helpdesk, or systems administration. ·Solid understanding of Windows and MacOS environments, Microsoft 365, and basic networking principles. Experience managing IT assets and license tracking. Strong interpersonal and communication skills in English; knowledge of Thai is a plus. Highly organized, self-driven, and able to prioritize tasks effectively. Must be based in Malaysia and legally authorized to work.