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Operation and Customer Service Team Leader (Support)

Autotoll Limited · Kowloon Bay, Kwun Tong District

📅 06/08/2026
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To cope with our expansion and continuous growth in the transportation and logistics related service, we are inviting talents to join our professional team. About the role: Assist the Operation and Customer Service Team Head in manage the daily operation of the department Ensure timely handling of all customers' queries and complaints within the established timeframe Being in-charge of operation of customer services centres, kiosks, outlets and other service channels To ensure the services provided in all service channels are according to our procedures and make suggestion for any improvement in daily process Supervise the operation in Tag management, dispute and complaint handling, Enforcement process Prepare monthly report to the Operation and Customer Service Team Head regarding the operation of the department and those required to submit to Government Department Shift duty is required About You : Holder of university degree or equivalent qualification. At least four years post-qualification full time working experience in customer service roles, of which at least two years shall be at supervisory level What you can get from us: On-the-job training, learning and development provided Executive workshops, interest class, corporate purchase discount offered by SHKP Competitive salary and annual leaves Flexible working opportunities Interested parties, please send full resume with expected salary and available date to Human Resources and Administration Department by e-mail or by fax 2111 9459 . Application without stating expected salary will NOT be considered (Data collected will be used for recruitment purpose only.)
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