Seller Management, SPX Express (Contract)

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices. About the Team: - Job Description: Relationship Building Build trust and foster long-term relationships between strategic sellers and the SPX platform. Anticipate seller needs and proactively solve potential logistics issues that sellers might face. Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required. Conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth. Operations Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance. Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes Onboarding Onboard strategic sellers as required by business direction from sale pipelines Seller Portfolio Targeted seller per RM: 50-60 sellers Seller profile: Non-Shopee sellers which are Social Sellers and Corporate Brand Requirements: Bachelor's Degree in related field Good in seller and stakeholder management skills. Ability to proactively identify and resolve logistics-related issues. Problem-solving mindset with attention to detail. Good in communication both verbal and non-verbal skills