Business Analyst / System Analyst (BA/SA)

We are looking for Business Analyst / System Analyst (BA/SA) 4+ Years of Experience as a Business Analyst or System Analyst on software development projects. Experience in general Insurance (Motor, Property, A&H) is a PLUS!! 9am-6pm Hybrid work (3 days on-site in office at Ploenchit) Soilfish is a Bangkok-based software house delivering development and support services to leading insurers. We are looking for a BA/SA to join our onsite team on the core general insurance platform of a multinational insurance company. You will be the bridge between the client’s business users, their IT organization, and our development squad — owning requirements from clarification through UAT sign-off. Responsibilities: Gather and clarify requirements from Product Owners and business users across general insurance product lines (motor — registration, renewal, claims; property — e.g., flood insurance; e-Policy; accident & health). Create user stories and manage the product backlog in JIRA, driving stories through Product Owner approval. Translate requirements into functional specifications, API specifications (request/response field mapping), and data mapping documents; review and interpret API specs from neighboring vendor teams. Design screen flows and collaborate on UI/UX using Figma; maintain specification trackers in Google Sheets/Confluence. Lead requirement grooming and sprint ceremonies with the development team; manage scope and priorities in JIRA. Query the Oracle database (SQL) to investigate data and shape requirements; perform data analytics and present findings/reports to stakeholders. Troubleshoot hands-on: call and verify APIs with Postman, read application logs, and work comfortably with JSON payloads. Work closely with QA team to plan and coordinate SIT/UAT. Review test scenarios and scope to ensure all business requirements are satisfied with best user journey and comply with compliance and policy. Coordinate across multiple vendor teams (API, frontend, QA) and the core insurance system team — acting as the bridge that knows which module, database, and contact owns each integration point. Communicate in English in meetings and documentation — several internal team members are non-Thai (e.g., Malaysian and German colleagues). Support production rollout planning, cutover checklists, and post-deployment verification. Qualifications: Bachelor’s degree or higher in Computer Science, IT, Business, or a related field. Minimum 4 years of experience as a Business Analyst or System Analyst on software development projects. Experience in the insurance domain — general insurance (motor, property, A&H) strongly preferred; banking/financial services acceptable. Technically inclined BA profile: comfortable with databases, APIs/JSON, and application logs — not documentation-only. Proven experience writing API specifications for REST services, including field-level request/response mapping. Experience running UAT with business users: scenario design, walkthrough facilitation, and defect management. Working SQL skills for data investigation (required); experience testing APIs with Postman and reading application logs. Experience in Agile/Scrum environments with JIRA. Good command of English — you will present to and be interviewed by Director-level client stakeholders. Excellent facilitation and documentation skills; able to run meetings with clear agendas and outcomes. Strong analytical thinking, service-minded, and comfortable working across business and technical teams. Able to complete the client’s onboarding process, including mandatory compliance training; hybrid work with onsite days in central Bangkok. Location: In Center of Bangkok (Pleonchit) > ติดตามพวกเราเพิ่มเติมได้ที่: https://soilfish.co - or - https://www.facebook.com/soilfish.co >