MPF Service Officer

About the role We are seeking an MPF Service Officer to join AXA China Region Insurance Company Limited in a full-time capacity. Based in Tsim Sha Tsui, Yau Tsim Mong District, this role is pivotal in delivering exceptional customer service and support within our Mandatory Provident Fund (MPF) business. As an MPF Service Officer, you will be the bridge between AXA and our clients, ensuring they receive comprehensive guidance, timely assistance and professional service throughout their MPF journey. This position is essential to maintaining our reputation for excellence and supporting our clients' retirement planning needs. Key responsibilities Respond promptly to client enquiries regarding MPF schemes, contributions, benefits and regulatory requirements Provide accurate and professional advice on MPF products, investment options and policy details Process MPF-related applications, transfers, withdrawals and administrative requests with precision and attention to detail Maintain comprehensive client records and ensure all documentation is complete and compliant with regulatory standards Liaise with internal departments to resolve client issues and escalate complex matters appropriately Keep abreast of MPF regulations, legislative changes and company policies to provide up-to-date guidance Prepare and present MPF information to clients, employers and intermediaries as required Contribute to the achievement of service level targets and client satisfaction objectives What we're looking for Minimum 2-3 years' experience in MPF services, insurance customer service or related financial services roles Strong knowledge of the Mandatory Provident Fund system, including contribution rules, investment options and regulatory requirements Excellent communication skills, both written and verbal, with the ability to explain complex financial concepts clearly Proficiency in Cantonese, English and Mandarin to communicate effectively with diverse clients Demonstrated ability to manage multiple client enquiries simultaneously whilst maintaining high service standards Strong organisational and administrative skills with meticulous attention to detail Proficiency in Microsoft Office applications and customer relationship management systems A customer-focused mindset with a commitment to delivering excellent service Ability to work independently and as part of a team in a fast-paced environment Preferably, relevant professional qualifications such as the International Unit Trust or MPF-related certifications What we offer At AXA China Region Insurance Company Limited, we are committed to supporting our employees' professional and personal development. We offer a competitive remuneration package commensurate with experience and qualifications, including performance-based incentives. Our benefits include comprehensive health and medical coverage, pension contributions, and career development opportunities within a progressive insurance organisation. We provide ongoing training and development programmes to enhance your skills and knowledge of the financial services industry. We recognise the importance of work-life balance and offer flexible working arrangements where feasible. Our inclusive workplace culture values diversity and provides equal opportunities for all employees to thrive and succeed. About us AXA China Region Insurance Company Limited is a leading insurance provider committed to delivering innovative insurance solutions and exceptional customer service across the region. With a strong heritage in the insurance industry, we are dedicated to protecting what matters most to our customers through comprehensive insurance products and services. Our company values integrity, professionalism and client-centric service. We pride ourselves on our experienced team, robust operational framework and commitment to regulatory compliance. We are an equal opportunity employer and welcome applications from candidates of all backgrounds. Join us and be part of a dynamic organisation that is reshaping the future of insurance in the region. Apply now If you meet the above requirements and are interested in this opportunity, we encourage you to submit your application with your CV and a cover letter detailing your relevant experience. We look forward to hearing from you.