Paralegal – Super/TPD (Fully Remote)

Are you an experienced Super/TPD Paralegal looking for a long-term, fully remote career with a firm that values expertise, integrity, and client care? Smith’s Lawyers is seeking a highly capable Super/TPD Injury Paralegal to join our established and supportive team. This role is ideal for someone who enjoys autonomy, thrives in a fast-paced environment, and is passionate about helping injured clients achieve justice. About Us Smith’s Lawyers is one of Queensland’s leading Personal Injury law firms. We represent clients across the state and are proud of our “No Win, No Fee” guarantee—ensuring our clients are never out of pocket. What sets us apart is our culture: we value professionalism, collaboration, and genuine care for both our clients and our team. About the Role This is a fully remote, paralegal role supporting solicitors in the effective management and progression of Super/TPD matters. You will be trusted to manage your workload independently while being supported by experienced leadership and a collaborative team environment. Key responsibilities include: Assisting solicitors with end-to-end file management of Super/TPD claims, from lodgment through to resolution Reviewing policy documents, PDS, and trust deeds to identify relevant TPD definitions and assess claim eligibility Liaising with clients, superannuation funds, insurers, claims assessors, medical specialists, and other third parties Preparing and lodging TPD and superannuation claim applications, including drafting correspondence and letters of instruction Collating and reviewing medical, vocational, and employment evidence to support claim submissions Diarising and monitoring insurer/trustee claim timeframes, and following up on outstanding or overdue claim decisions Preparing submissions and responses to insurers following claim assessments or requests for further information Assisting with escalation of declined or delayed claims to internal dispute resolution (IDR) and external bodies such as AFCA Requesting and managing records from Medicare, Centrelink, WorkCover Queensland, and other relevant providers General administrative tasks associated with running Super/TPD files About You You are an experienced, reliable, and proactive paralegal who takes pride in producing high-quality work and supporting clients through difficult circumstances. You will bring: 5+ years’ experience as a Paralegal in Super/TPD in any Australian jurisdiction (essential) Strong organisational skills with the ability to prioritise and meet deadlines Excellent written and verbal communication skills, particularly with clients The ability to work autonomously in a remote environment while contributing to a team High attention to detail and a proactive approach to anticipating tasks Intermediate to advanced skills in MS Outlook, Word, Excel, and MS Teams Understanding of superannuation, insurance, and TPD claim processes, including IDR/EDR and AFCA procedures (advantageous but not essential) Ability to interpret policy wordings, PDS documents, and trust deeds to assess claim eligibility What We Offer Fully remote work A stable, long-term career role Supportive and approachable leadership Ongoing internal and external professional development A positive, values-driven firm culture Competitive salary, commensurate with experience If you are an experienced Paralegal seeking a genuine career opportunity with flexibility, support, and purpose, we would love to hear from you.