Technical Service Officer

Company: Yokohama Asia Location: Bangkok Job Type: Full-Time Industry: Automotive / Tire Manufacturing About the Role: We are looking for a proactive and highly analytical Technical Service Officer to join our team. In this role, you will play a crucial part in organizing field tests, analyzing market data, and providing top-tier technical support across the ASEAN market. You will act as the key technical contact person for our ASEAN distributors and Yokohama subsidiaries, ensuring our products maintain the highest standards of quality and customer satisfaction. Key Duties and Responsibilities: Field Testing & Analysis: Organize, execute, and meticulously track field monitor tests across the ASEAN market to ensure complete and accurate data collection. Claim Management: Investigate and resolve field claims and customer complaints with highly accurate, timely, and professional responses. Market Intelligence: Collect and analyze market data, including competitor performance. Report on market demands and product improvement requests backed by actual evidence. Technical Documentation: Develop and write comprehensive technical user manuals for YRC products. Training & Seminars: Plan and execute impactful technical seminars and training sessions for ASEAN distributors and Yokohama subsidiaries. Leadership & Coaching: Lead and supervise Service Engineers (SE) during fieldwork, ensuring tasks are completed within designated timelines while actively coaching and mentoring the team. Customer Support & Consultation: Serve as the primary contact person for technical issues in the ASEAN region. Advise customers on appropriate tire usage based on real-world data. Customer Satisfaction: Conduct interviews and collaborate with other teams to gather valuable customer feedback and continuously improve user satisfaction. Qualifications: Education: Bachelor’s Degree or higher in Engineering or a related field. Experience: At least 3 years of experience in technical service, field service, or a related role within the Tire or Automotive industry . Language Skills: Good command of English with a TOEIC score of 600 or above . Technical Skills: Proficient in creating professional reports and presentations (Basic to Intermediate MS Excel and PowerPoint skills required). Core Competencies: Strong analytical review and logical thinking capabilities. Excellent problem-solving skills with a passion for teaching and knowledge-sharing. Outstanding client-facing, interpersonal, and teamwork skills. Effective time management and strategic planning skills to coordinate seamlessly with regional subsidiaries and distributors. How to Apply: Interested candidates are invited to submit your updated resume, cover letter, and expected salary click "Apply Now".