KEY ACCOUNT MANAGER

Key Account Manager (Aviation Industry) Location: KLIA, Selangor Employment Type: Full-Time About the Role Our client is a well-established organisation in the aviation industry , seeking a dynamic and results-driven Key Account Manager to manage strategic customer relationships and drive business growth. This role is ideal for an experienced commercial professional who enjoys building long-term partnerships, identifying new opportunities, and delivering exceptional customer service. As the primary point of contact for key customers, you will work closely with internal stakeholders to ensure operational excellence, customer satisfaction, and the successful delivery of commercial solutions. Key Responsibilities Develop and maintain strong relationships with key customers, including airlines, airport operators, and aviation service providers. Serve as the primary point of contact for all commercial and operational matters. Build long-term partnerships by understanding customer needs and delivering value-added solutions. Identify opportunities to expand existing accounts and generate new business. Prepare and present commercial proposals, quotations, and business presentations. Negotiate pricing, contracts, renewals, and service agreements. Monitor account performance, revenue growth, profitability, and customer satisfaction. Work closely with operations, maintenance, and technical teams to ensure seamless service delivery. Coordinate customer requirements, project implementation, and service improvements. Support tender submissions and business development initiatives. Prepare sales forecasts, account plans, market intelligence reports, and maintain accurate CRM records. Monitor industry trends and competitor activities to identify new business opportunities. Requirements Bachelor's Degree in Business Administration, Engineering, Aviation Management, Marketing, or a related discipline. Minimum 3–5 years' experience in Key Account Management, Business Development, Sales, or Commercial roles. Experience within the aviation, industrial, engineering, equipment, leasing, or related industries will be highly advantageous. Strong communication, negotiation, presentation, and stakeholder management skills. Excellent relationship-building and customer engagement abilities. Commercially driven with strong business acumen. Analytical, proactive, and solution-oriented with excellent problem-solving skills. Self-motivated and able to work independently while managing multiple priorities. Proficient in Microsoft Office applications. Experience using CRM systems is an added advantage. Willing to travel as required. Why Join Our Client? Join a reputable organisation within the aviation industry. Work closely with leading airlines, airport operators, and aviation service providers. Take ownership of strategic customer accounts and contribute directly to business growth. Enjoy a collaborative and professional working environment that values innovation and customer excellence. Excellent opportunities for career progression and professional development. Attractive remuneration and comprehensive employee benefits. Apply Now If you are passionate about building strong customer relationships and driving commercial success, we would love to hear from you. Only shortlisted candidates will be contacted.