Housekeeping Manager

Location: Reignwood Park, Lam Luk Ka, Pathum Thani Key Responsibilities Supervise, train, and manage housekeeping staff to maintain high standards of cleanliness and service. Plan and organize daily cleaning schedules for guest rooms, public areas, and back-of-house facilities. Inspect guest rooms, public areas, and facilities to ensure quality standards are met. Manage housekeeping supplies and inventory, ensuring cost control and adequate stock levels. Coordinate with Front Office, Engineering, and other departments to ensure smooth operations. Handle guest requests, complaints, and feedback promptly and professionally. Implement and monitor health, safety, sanitation, and hygiene standards in compliance with company policies and regulations. Prepare staff duty rosters, schedules, and training plans. Develop and enforce housekeeping policies, procedures, and standard operating procedures (SOPs). Prepare departmental reports relating to performance, budget, productivity, and operational requirements. Drive continuous improvement initiatives to enhance service quality, operational efficiency, and guest experience. Qualifications Bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred. Minimum 3-5 years of housekeeping management or supervisory experience, preferably in hospitality or luxury property operations. Strong knowledge of housekeeping operations, cleaning procedures, products, and sanitation standards. Excellent leadership, communication, and team management skills. Ability to manage multiple priorities and maintain service excellence under pressure. Proficient in Microsoft Office and housekeeping management systems. Customer-focused mindset with strong attention to detail. Knowledge of cleaning chemicals, inventory control, storage practices, and workplace safety standards.