Senior Internal Control Officer (Compliance, Risk & Audit)

Key Responsibilities: Coordinate with OpRisk team on annual Call Tree testing and report results. Analyze and advise on risk events and control measures related to Collections processes. Track and support compliance in debt collection procedures across internal and external staff, liaising with Legal, OpRisk, and Compliance teams. Assist in creating and updating BCP plans for Collections in line with corporate policy and timelines. Monitor service quality and complaints in both in-house and outsourced collection teams; analyze root causes and communicate corrective actions. Handle regulatory inquiries and complaints (e.g., from BOT, OCPB, AMLO), ensuring timely reporting to Compliance and relevant stakeholders. Support updates to Compliance Checklists and Testing processes in accordance with regulatory changes. Coordinate updates to Collections Procedures and Manuals to ensure compliance with laws and internal policies. Prepare documentation for internal and external audits; track action plans for any issues found. Review and validate Incident and PDPA Incident reports for accuracy and compliance, and share findings with relevant teams. Monitor CCRP system complaints to ensure resolution within SLA and maintain records for disciplinary tracking. Collaborate with OpRisk on BIA, RCSA, RA, and NCB audit-related matters. Perform other duties as assigned by supervisor. Qualifications: Bachelor’s degree in Business, Risk Management, or related fields. Experience in Collections, Compliance, or Operational Risk preferred. Strong communication, coordination, and analytical skills. Knowledge of regulatory frameworks (BOT, PDPA, etc.) is a plus.