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Customer Service/Operation Staff (Seafreight) *Good English communication*

T.H.I. GROUP (BANGKOK) CO., LTD. · Sathon, Bangkok

📅 06/08/2026
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About the role T.H.I. GROUP (BANGKOK) CO., LTD. is seeking an experienced Operation Staff/Customer Service professional to join our team in Sathon Bangkok. This full-time position will play a crucial role in driving our ensuring the competitiveness of our product offerings. What you'll be doing Responsibilities for Operation Staff/Customer Service Manage and monitor daily shipment and update customer for all deliveries in a timely manner. Liaise with all relevant parties for proper documentation and arrangement of shipments. Handle and resolve customer complaints or enquiries via email or phone in a timely manner. Liaise with logistics agencies on the transportation for delivery/shipment of goods. Liaise with customer for sea freight shipments. Handling costing, billing documentation and payment for sea shipment. Ensuring accurate costings and revenues are applied to each shipment. Make sure all jobs are properly closed within deadline. Update and maintain all reports as requested by HQ/Management within the deadline. Any other duties as and when assigned from time to time. What we're looking for Degree in Business, Economics, or a related field Minimum 3 years of experience in Freight Forwarding or Logistics / Sea freight / Air freight background is advantage. Strong analytical and problem-solving skills, with the ability to interpret complex data and draw meaningful insights Strong problem solving, communication (both verbal and written) and decision-making skills Excellent communication and presentation skills, with the ability to effectively convey pricing strategies to both technical and non-technical stakeholders Proficiency in data analysis tools such as MS Office, and experience with pricing software or tools Keen understanding of market dynamics, competitive landscape, and customer behaviour Ability to work collaboratively in a team and adapt to changing business requirements Good command of English and local language. Mandarin speaking and writing will be an advantage. What we offer Competitive salary and performance-based bonuses Annual bonus Social security Provident Fund Opportunities for professional development and career advancement 5-day work week Annual trip and party Supportive and inclusive company culture About us T.H.I. Group is a global leading freight and logistics enterprise providing extensive and professional services in sea/air/land freight forwarding, distribution, customs clearance, warehousing and logistics. Founded in Taiwan, THI has expanded its business network to other countries and regions and established its worldwide reputation. Due to our long-term experiences and robust business network in China, we have now 85 branches in Taiwan, China, Hong Kong, Northeast Asia and Southeast Asia. At the same time, with over 300 partners and agencies worldwide , we have created a global service network covering Asia, America, Europe, India Sub-con, Oceania to provide wide range of service for growing market. Apply now to become our next Pricing professional and help us drive our business forward.
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