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What you'll be doing Greeting clients and visitors with a warm welcome, ensuring a positive first impression Managing incoming calls, emails and enquiries with professionalism and efficiency Scheduling and confirming appointments, maintaining accurate booking records Processing client registrations and maintaining client databases Handling general administrative tasks including filing, data entry and document management Providing information about our services, products and pricing to clients Managing front desk operations, including reception area cleanliness and organization Supporting other team members as needed to ensure smooth daily operations Processing payments and handling cash transactions accurately What we're looking for 1 year of experience in reception or customer service experience in a fast-paced environment. Worked in beauty center will be an advantage Fluent in English and proficiency in Mandarin / Cantonese Proficiency in using computer systems, Microsoft Office and appointment scheduling software Professional manner and ability to provide excellent customer service manner