Internship - Contact Centre

Why join us? Our internship programs give you a real-life insight into a future career. Like what you see and perform well, and you’ll be offered the opportunity to join us. Your journey kicks off our experts to give you the technical know-how to hit the ground running. you’ll work with Operations and HR partners on two focus areas: improving customer experience through detractor insights and strengthening new hire retention through better onboarding and engagement. We’re looking for people who love building connections, supporting others, and making a real impact. You don’t need to know everything about banking – bring your curiosity and drive, and we’ll help with the rest. If you’re the kind of person who gets a buzz from helping others succeed – and loves the idea of being part of your clients’ story – we’d love to hear from you. What you’ll do: Help build simple reporting to track detractor trends and support follow-up actions with Operations teams Support interviews/surveys with recent hires and leavers to gather qualitative insight Help draft practical materials to improve onboarding and engagement Prepare summaries and slides for internal discussions Learning how operational and people metrics connect to service quality and customer experience Eligibility Criteria: Available to work full time internship for 16–24 weeks commencing from October 2026 – December 2026 Currently enrolled in an undergraduate or postgraduate programme in Business Analytics / Data Science / Human Resource Management / Psychology / Business Administration / Communications (or related) In your final or penultimate year of studies, expected to graduate in 2027 Obtained, or expected to achieve, a GPA of at least 4.0 / 5.0 or 3.2 / 4.0 or 2nd class upper (or equivalent) Right to work in Malaysia without requirement for sponsorship Working Hour: Between 9AM - 6PM / 10AM - 7PM / 11AM - 8PM What you will need to succeed in the role: A team player: You work well with others, pitch in when it counts, and your colleagues know they can count on you. Collaboration is everything – we succeed together. Fast-paced and detail-oriented: You can juggle different tasks, and work well under pressure, paying attention to detail and adapting when priorities shift. Always learning: Markets change all the time, and so do we. You’re curious, adaptable, and always up for learning something new – whether that’s exploring a fresh topic or rethinking the way something’s done. Good communication skills — able to write clear summaries and support simple presentations Organised, willing to learn, and able to manage tasks independently while working well with others