Payment Operations Executive (Remote)

About the Opportunity: Ready to Power Seamless Payment Operations? We are representing a high-growth client looking for a proactive and dependable Payment Operations Executive to manage and optimize relationships with third-party payment providers (PSPs) while ensuring smooth, secure, and efficient payment operations. This is not a customer service or technical support role — it is an operations-focused position where you will oversee payment partners, coordinate cross-functional teams, monitor transaction performance, and improve payment processes that directly impact business operations. In this fully remote and fast-paced environment, your ability to stay organized, solve problems quickly, and build strong relationships with payment partners will play a critical role in maintaining stable payment channels and delivering an excellent transaction experience. If you enjoy coordinating multiple stakeholders, improving operational efficiency, and taking ownership of business-critical processes, this is an opportunity where you can make a meaningful impact. 🔥 We Need You If You Answer YES to These: Experience: Do you have experience in payment operations, fintech, e-wallets, banking, or operations coordination, preferably working with payment service providers or transaction processes? Ownership & Mindset: Are you dependable, detail-oriented, and able to manage multiple priorities while maintaining accuracy in a fast-paced remote environment? Problem Solving Can you investigate payment issues, coordinate with multiple stakeholders, and resolve operational challenges efficiently? Relationship Management Are you confident communicating and building strong working relationships with external partners and internal teams? Communication: Can you communicate effectively in both English and Mandarin ? "We are looking for Mandarin-speaking candidates who will be supporting Mandarin-speaking partners and stakeholders." Execution Discipline: Can you stay organized, monitor payment activities closely, and ensure operational processes are executed accurately and consistently? Key Responsibilities: Your Operational Mission Payment Partner Management Source, onboard, and manage relationships with third-party payment providers while maintaining strong collaboration and supporting long-term partnership performance. Payment Operations & Monitoring Monitor daily deposit and withdrawal transactions, payment performance, balances, and settlement activities to ensure smooth and reliable payment operations. Issue Resolution & Coordination Work closely with Operations, Customer Service, Finance, and payment partners to investigate, coordinate, and resolve payment-related issues efficiently. Process Optimization Identify opportunities to improve payment workflows, operational processes, and transaction efficiency while supporting continuous operational improvements. Performance & Risk Monitoring Track payment performance, identify operational risks or irregularities, and proactively escalate issues to minimize business impact. 🛠️ Skills That Give You an Edge (Nice-to-Have) Experience in fintech, payment gateway, digital banking, e-wallet, or payment operations. Exposure to Payment Service Providers (PSPs), payment gateways, or settlement processes. Experience managing external vendors or business partners. Strong analytical mindset with the ability to identify operational improvements. Comfortable working in a fast-paced, high-growth, and fully remote environment.