IT Service Support Executive

BHIRAJ BURI GROUP is looking for an experienced IT Service Support Executive to provide end-user support and ensure smooth day-to-day IT operations across the organization. This role is responsible for troubleshooting hardware, software, Microsoft 365, and IT devices while delivering excellent service to employees and executives. Key Responsibilities Provide onsite and remote IT support for employees and executives. Troubleshoot hardware, software, Windows OS, Microsoft 365, printers, and other IT equipment. Install, configure, and maintain desktops, notebooks, software, and peripheral devices. Prepare and support IT equipment for new hires, employee transfers, and offboarding. Manage incidents and service requests through the IT ticketing system while meeting service levels (SLA). Escalate complex technical issues to Infrastructure, System Administration, Application teams, or external vendors. Support meeting room technology, video conferencing equipment, and company events. Travel to company sites to provide IT support when required. Qualifications Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field. At least 2 years of experience in IT Service Support, IT Helpdesk, IT Service Desk, or End User Support. Strong troubleshooting skills for Windows 10/11, Microsoft 365, Outlook, Teams, hardware, software, printers, and basic networking. Basic knowledge of Active Directory, IT Service Management, Ticketing Systems, and Remote Support tools. Excellent communication, coordination, and customer service skills. Strong analytical and problem-solving abilities with a proactive mindset. Able to work under pressure, prioritize tasks, and travel to company sites when required.