Hotel Director of Operations

Position Summary At Radisson RED , we believe hotels are more than places to stay—they're vibrant social spaces where style, creativity, and exceptional hospitality come together. As the Director of Operations , you will lead the day-to-day operations of the hotel, ensuring every guest enjoys a seamless and memorable experience while driving operational excellence, profitability, and team engagement. Working closely with the General Manager, you will oversee all operational departments, champion the Radisson RED brand philosophy, and foster an innovative, high-energy culture that delivers outstanding service and commercial results. Key Responsibilities Operational Leadership Provide strategic leadership across all hotel operating departments, including Front Office, Housekeeping, Food & Beverage, Culinary, Engineering, Security, Spa/Recreation (where applicable), and Guest Services. Ensure consistent delivery of Radisson RED brand standards and operational excellence. Drive operational efficiency while maintaining exceptional guest satisfaction. Lead daily operations meetings and coordinate cross-functional collaboration. Ensure all departments operate in compliance with company policies, safety regulations, and local legislation. Guest Experience Champion the Radisson RED guest journey by delivering personalized, engaging, and memorable experiences. Monitor guest feedback, online reputation, and guest satisfaction scores, implementing improvement plans where necessary. Resolve complex guest concerns promptly while empowering teams to exceed guest expectations. Promote a culture of service innovation and continuous improvement. Commercial Performance Support the General Manager in achieving revenue, profitability, and GOP targets. Collaborate with the Revenue, Sales, and Marketing teams to optimize occupancy, ADR, RevPAR, and ancillary revenues. Identify opportunities to improve operational productivity and cost efficiency without compromising service quality. Monitor departmental financial performance and implement corrective actions when required. Team Leadership Lead, coach, and develop department heads and operational managers. Foster a collaborative, inclusive, and high-performing workplace culture aligned with Radisson RED values. Support recruitment, succession planning, performance management, and employee engagement initiatives. Promote continuous learning through coaching and on-the-job development. Quality, Safety & Compliance Ensure compliance with Radisson Hotel Group operating standards and quality assurance programs. Maintain high standards of cleanliness, safety, security, and maintenance throughout the property. Oversee health, safety, fire, and emergency preparedness procedures. Ensure compliance with food safety, hygiene, and local regulatory requirements. Strategic Planning Support annual budgeting, forecasting, and business planning processes. Analyze operational KPIs and implement action plans to improve performance. Participate in hotel projects, renovations, and operational initiatives. Act as the General Manager in their absence when required. Qualifications Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum 8–10 years of progressive hotel operations experience , including at least 3 years in a senior leadership role such as Director of Operations, Executive Assistant Manager, or Hotel Manager. Previous experience with an international hotel brand is highly preferred. Experience managing multiple operational departments within a full-service hotel. Strong understanding of hotel financials, budgeting, and revenue management. Skills & Competencies Strategic operational leadership Guest experience management Financial and commercial acumen Team leadership and talent development Problem-solving and decision-making Change management and continuous improvement Strong communication and interpersonal skills Knowledge of hotel PMS, POS, and operational systems Ability to thrive in a fast-paced, lifestyle hospitality environment Why Join Radisson RED? At Radisson RED, we challenge convention and create hotels that are bold, social, and inspiring. You'll have the opportunity to lead a dynamic team, shape memorable guest experiences, and contribute to one of the world's most innovative lifestyle hotel brands while building your career with Radisson Hotel Group.