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Role Overview: We are seeking a highly skilled Senior IT Onsite Support professional with at least 3 years of hands-on experience. The ideal candidate will be the primary technical point of contact, specializing in macOS environments and providing high-level technical assistance. As this role involves interacting with diverse stakeholders and international users, excellent English communication skills are essential. Key Responsibilities: Onsite Technical Assistance: Provide end-to-end technical support for hardware, software, and network issues directly to end-users. macOS Specialization: Install, configure, and troubleshoot Apple devices (MacBook, iMac) including macOS operating systems and creative/productivity software. System Administration: Manage user accounts, access permissions, and security settings within a cross-platform environment (Mac & Windows). Incident Management: Effectively manage and prioritize support tickets through a Ticketing System, ensuring all Service Level Agreements (SLAs) are met. Executive Support: Provide high-touch "VIP" support for senior management and expatriate staff with professionalism and discretion. Asset & Documentation: Maintain an accurate inventory of IT assets and create/update technical manuals and user guides in both Thai and English. Qualifications: Experience: Minimum of 3 years of professional experience in IT Onsite Support or a similar technical role. Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field. Technical Expertise: Deep technical knowledge of macOS troubleshooting and deployment. Proficiency in Microsoft 365, Active Directory, and basic networking (VPN, Wi-Fi, LAN). Familiarity with MDM solutions (e.g., Jamf, Intune) is highly preferred. Language Proficiency: Strong command of English (both written and spoken) for communicating with international users and documenting technical issues. Interpersonal Skills: Exceptional problem-solving abilities, a strong service mindset, and the ability to explain complex technical concepts to non-technical users. Preferred Qualifications: Apple Certified Support Professional (ACSP) or equivalent certification. Experience working in a multinational corporate environment. Knowledge of ITIL frameworks and best practices.