IT Executive

Summary of Work This role focuses on supporting the implementation, adoption, and continuous improvement of internal business systems. It combines system training, user support, business analysis, and product coordination to ensure software solutions meet business needs and are effectively used across the organization. The position requires close collaboration with users, developers, designers, operations teams, and project stakeholders throughout the system lifecycle. Job Responsibilities Conduct system training and educate users on correct and efficient system usage. Observe user workflows, gather feedback, and identify areas for system improvement. Develop and maintain training materials, including SOPs, user guides, presentation slides, and training videos. Deliver training sessions and provide ongoing user support after implementation. Assist in system rollouts and promote user adoption across different departments and locations. Collect training feedback and prepare reports with recommendations for improvements. Participate in User Acceptance Testing (UAT) to validate that system functions meet business requirements. Provide first-level system support and troubleshoot basic system-related issues. Gather, analyze, and document business and user requirements. Prepare Product Requirement Documents (PRDs), process flows, and prototype specifications. Collaborate with technical, design, and operations teams to ensure requirements are accurately implemented. Monitor project progress, support product launches, and use data and user feedback to improve system performance and user experience. Job Requirements Diploma, Advanced Diploma, or Bachelor's degree in IT, Computer Science, Business, Information Systems, or a related field. Basic understanding of business processes, system workflows, and system logic. Experience in system training, system implementation, business analysis, product management, or operations support is an advantage but may not be mandatory for some positions. Strong analytical and problem-solving skills with the ability to understand business needs and translate them into system requirements. Good presentation, communication, and interpersonal skills to work effectively with users and cross-functional teams. Ability to prepare professional documentation such as SOPs, PRDs, reports, process diagrams, and training materials. Proficiency in Microsoft Word, Excel, and PowerPoint. Basic knowledge of APIs, data structures, system architecture, Agile methodology, AI awareness, and project management is an advantage. Patient, reliable, organized, and able to support users from diverse backgrounds. Willingness to travel within Malaysia for training and system implementation activities. Ability to work collaboratively, manage multiple tasks, and adapt to changing business requirements.