🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
About the role We are looking for passionate gamers who are eager to start their careers in the game industry. As a Game Master, you will play an important role in ensuring a positive player experience by providing Game Master support, maintaining a fair gaming environment, and assisting with product and live operations. This role primarily focuses on Game Master (GM) responsibilities while providing opportunities to gain hands-on experience in game operations, live events, product testing, and player feedback analysis. You will work closely with the Product, Community, Customer Support, and Operations teams to deliver an enjoyable gaming experience and support the successful operation of our game portfolio. Key responsibilities Respond to player inquiries through ticketing systems, in-game tools, and customer support channels in a timely and professional manner Assist players with account issues, gameplay inquiries, technical problems, and policy-related requests Monitor in-game activities to identify cheating, exploits, inappropriate behavior, and violations of game policies Investigate player reports and enforce company policies through warnings, suspensions, or account bans where appropriate Conduct regular in-game monitoring to maintain a fair, safe, and enjoyable gaming environment Escalate complex issues to relevant internal teams and follow up until resolution Monitor player feedback across community platforms and support channels Identify recurring player concerns and communicate findings to Product and Community teams Assist in testing game updates, new features, and live events before release Collect, organize, and summarize player feedback, gameplay issues, and feature suggestions About you Fresh graduates or entry-level candidates are welcome Passionate about online games and the gaming industry Plays games regularly and is interested in exploring different game genres Good communication skills in English and Mandarin to effectively communicate with Mandarin-speaking clients. Responsible, detail-oriented, and able to handle tasks with accuracy Strong observation, analytical, and problem-solving skills Willing to learn and adapt in a fast-paced working environment Basic computer proficiency and familiarity with online gaming platforms Preferred: Experience playing MMORPGs, mobile games, PC games, or online multiplayer games Preferred: Basic understanding of game systems, player behavior, and LiveOps events