Functional Administrator

Job Responsibility Provide functional support for the ERP system , including user assistance, issue triage, configuration support, and coordination with technical teams or vendors. Support business-critical applications and systems used across manufacturing, planning, quality, procurement, finance, and operations. Manage and maintain document management processes and systems , ensuring controlled access, versioning, traceability, and compliance with company procedures. Support and improve process automation initiatives , including workflow optimization, approvals, and routine business process digitization. Assist users with Microsoft Office applications , including Excel, Word, Outlook, and PowerPoint. Support collaboration and document-sharing platforms such as Microsoft Teams and SharePoint . Help colleagues with reporting and dashboarding questions , including data extraction, report interpretation, and basic analytical support. Assist users with CAD and CAM application-related questions , including application access, file handling, process coordination, and liaison with technical specialists where required. Work closely with departments such as production, planning, engineering, quality, and supply chain to support smooth system usage and business continuity. Document business requirements, system issues, process changes, and user guides. Support testing, user acceptance activities, and rollout of system or process enhancements. Contribute to continuous improvement in operational efficiency, data consistency, and user productivity. Technical & Functional Skills ERP & Business Systems ERP user and functional support Master data and transactional process understanding Incident logging, escalation, and resolution follow-up Business process support across manufacturing operations User training and change support Document Management & Workflow Document control and version management Access rights and approval workflows Controlled document distribution Process automation and digital workflow support Compliance-oriented record handling Microsoft 365 & Collaboration Tools Microsoft Office (Excel, Word, Outlook, PowerPoint) Microsoft Teams SharePoint Document sharing and collaboration support Basic productivity and user adoption support Reporting & Analytics Support Support for reports and dashboards Basic data analysis and validation Excel-based reporting support Assistance with business KPIs and operational visibility Helping users interpret and use data effectively Manufacturing Application Support Basic support for CAD and CAM applications File handling and access support User support for engineering and production-related software Coordination with specialists or vendors for advanced issues Key Competencies Strong understanding of business processes in manufacturing environments Ability to support both operational users and management-level reporting needs Good communication skills with technical and non-technical stakeholders Analytical mindset with attention to detail Strong troubleshooting and problem-solving capability Ability to manage priorities in a regulated and deadline-driven environment Documentation, process discipline, and user support orientation Collaborative approach across departments and external vendors This role is embedded in a highly regulated semiconductor manufacturing organization where system accuracy, documentation control, and process compliance are essential . The Functional Administrator supports critical business operations by ensuring that ERP-related processes, document workflows, reporting needs, and productivity applications are functioning effectively and are well understood by users. This role requires close collaboration with internal business teams and external IT or software vendors, with a strong focus on user support, process standardization, and operational efficiency.