Collection Team Leader

About Us We are a high-growth Web3 payment infrastructure company redefining how users and businesses interact with stablecoins and digital assets. Backed by licensed financial institutions and trusted by leading Web3 partners, we provide crypto-fiat payment rails, card-issuing infrastructure, and CaaS (Cards-as-a-Service) solutions for exchanges, wallets, protocols, and global fintech innovators. Our team comes from top global exchanges, tier-one technology companies, and leading fintechs across APAC and Europe—bringing deep expertise, a builder mindset, and a shared passion for shaping the future of compliant, scalable financial infrastructure. About the Role As a Collections Team Leader, you will oversee the day-to-day operations of the Collections team while driving operational excellence, recovery performance, and continuous improvement. Beyond leading and developing a team of Collections Officers, you will partner closely with Compliance, Risk, Operations, and Product teams to optimize collection strategies, improve recovery outcomes, and ensure regulatory compliance. This role offers the opportunity to take ownership of both people and operational performance within a fast-growing fintech environment. What You Will Do Lead, coach, mentor, and develop a team of Collections Officers to achieve individual and team KPIs. Oversee daily collections operations, ensuring recovery, productivity, quality, and SLA targets are consistently achieved. Conduct performance reviews, quality monitoring, coaching sessions, and development planning for team members. Handle complex customer escalations, negotiations, complaints, and repayment arrangements. Monitor portfolio performance, identify trends, and implement strategies to improve recovery outcomes. Partner with Compliance, Risk, Product, Operations, and Customer Support teams to enhance collections processes and customer experience. Drive process improvement initiatives, system enhancements, and operational projects to improve efficiency. Support recruitment, onboarding, workforce planning, and employee engagement initiatives. Ensure all collection activities comply with regulatory requirements and internal policies. Prepare and present regular operational and performance reports with actionable recommendations to management. What You Bring Bachelor's degree in Finance, Business Administration, Accounting, or a related discipline. At least 5 years of experience in collections within banking, financial services, or fintech. Proven experience leading and developing collections teams with a strong focus on performance management. Strong understanding of collections operations, portfolio management, and recovery strategies. Experience driving operational improvements, stakeholder collaboration, and cross-functional initiatives. Strong analytical, problem-solving, communication, and stakeholder management skills. Ability to thrive in a fast-paced, high-growth environment. Why Join Us? Play a key role in building and scaling our collections function within a fast-growing Web3 payments company. Lead a high-performing team and make a direct impact on operational strategy and customer outcomes. Work alongside experienced professionals across Operations, Compliance, Product, and Risk. Competitive salary package with strong career growth opportunities. We Value People Who Are Builders who thrive in 0→1 and 1→100 environments. Owners who take initiative and drive results. Learners who continuously improve through feedback and curiosity. Collaborators who elevate the team. Visionaries who care about shaping the future of digital payments.