Standard Operation Executive (Luxury) Bangkok, Thailand

Salary: Attractive Additional Benefits: Fixed Bonus, Insurance Package Company Profile Award-winning executive recruitment company, Monroe Consulting Group is recruiting on behalf of a prestigious international luxury retail brand renowned for its heritage, craftsmanship, and exceptional customer experience. They are seeking a commercially driven Senior Operations Executive to oversee retail operations, optimize store performance, and ensure the consistent execution of operational and brand standards across all boutiques. Job Summary As the Senior Operations Executive, you will oversee the day-to-day operations across all retail stores, ensuring operational excellence, consistent execution of company standards, and an exceptional customer experience. You will collaborate with cross-functional teams to optimize store performance, improve operational efficiency, and ensure compliance with company policies and brand standards Job Responsibilities Manage daily boutique operations, ensuring operational excellence, compliance with brand standards, and seamless store execution. Oversee manpower planning, staff scheduling, and operational support to maximize boutique performance. Ensure compliance with SOPs, visual merchandising, housekeeping, store maintenance, and security standards. Coordinate with luxury brand principals on watch, accessory, and visual merchandising orders to maintain stock availability. Collaborate with Marketing, Retail, and Boutique teams to execute campaigns, product launches, and in-store initiatives. Monitor boutique performance, resolve operational issues, and uphold exceptional customer service standards. Administer sales targets, commission schemes, operational communications, and management announcements. Coordinate Mystery Shopper programs, SOP audits, and operational improvements to enhance service quality. Support staff development through operational and product training programs. Oversee boutique renovations, store openings/closures, and after-sales repair service operations to ensure business continuity. Perform other retail operations and sales support duties as assigned by management. Job Requirements Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field. At least 5 years of retail operations experience, preferably within the luxury retail or premium consumer goods industry. Proficient in Microsoft Office, particularly Excel (PivotTables, VLOOKUP, and data analysis). Strong coordination, communication, problem-solving, and interpersonal skills, with the ability to work independently. Good command of written and spoken English. Commercially minded with a solid understanding of retail operations and customer experience. Detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced environment. Flexible to provide operational support outside regular business hours, including weekends and public holidays, as required. INTERESTED? All applications will be treated in the strictest confidence. If you are a suitable match for this position please simply click the APPLY button below and please ensure that your CV is a WORD document and not a PDF