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Job Duties Act as the central point of contact for customers on daily operations, escalations, and status updates. Conduct root cause analysis for operational failures (e.g., delays, damages) and contribute to corrective action reports Communicate with overseas office, operation teams to optimize the operation process. Support manager to handle shipping quotes and maintain freight rate management and negotiation Ensure shipping processes for VIP customer are being adhered to and ensure systems are kept up to date. Job Requirement Higher Diploma or University in Logistics Management & Transportation or equivalent background Min 5 years’ experience of VIP account servicing and / or Control Tower experience preferably in Freight forwarding or Logistics industry Customer-Oriented, good in customer service, communication and interpersonal skills Fluent of spoken & written English and Chinese, Mandarin is required Proficient in computer skills, MS Office application, Office 365, Outlook, particularly Excel. Short notice is an advantage