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Job Descriptions : · Installing and configuring computer hardware operating systems and applications including CCTV, printer, photocopy machine, bar code printer (first level support), firewall, and internet connection. · Provide technical support in software infrastructure including bar code system (production), SAP, Autocount, and email. · Troubleshoot system and network problems; diagnose and solve hardware or software faults. · Assist in the implementation of new applications to continually enhance system performance. · Liaise with external vendors for systems customization and upgrade. · Provide guidance and conduct user training on existing and new applications. · Establish the standard operating policies and procedures of MIS Department adhere to the company policies. · Provide recommendations to update current MIS to improve reporting efficiency and consistency. · Provide help desk support for incoming calls or email request for MIS assistance; ensure all help desk tickets are being follow-up and solve in a timely manner. · Provide support to production and representative from OEM on new model set up with its product's application. · Maintain proper filing system of MIS documents. · Perform other duties as assigned by the Management. Job Requirements : · Possess at least a Diploma / Degree in Computer Science or equivalent. · Written & spoken in Bahasa Malaysia, English & Mandarin. Mandarin is require when communicate with OEM representative from mandarin speaking countries.