Bilingual/Trilingual Korean Client Relations Executive (Full-Time/Part-Time)

We are seeking a qualified candidate with a background and/or strong interest in the luxury industry, for the position of Client Relations Executive. In this key role, you will be the primary contact for customer inquiries regarding the brand’s e-commerce platform, with the following responsibilities: - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Respond efficiently to inquiries from clients (by email, phone call, chat, social media, etc.), according to the brand’s procedure guide - Handle all customer requests, provide appropriate solutions and alternatives within specified deadlines to ensure the brand provides excellent service standards and maintains high client satisfaction - Help clients and prospects place orders on the brand’s official e-commerce website, follow up their orders and handle any activities related to this e-commerce platform - Take the extra mile to engage clients - Assist the manager to do delegated work with a high standard and follow up ad hoc assignments Education & Experience - Excellent language skills required: Must be a Korean speaker (non-native speakers welcome) with business-level English. Fluency in Chinese is a plus. - Ideally with previous customer support experience or experience as a client service representative in Retail / Sales in luxury industry / Fashion / Watches and Jewelry - Strong computer skills in Microsoft Office applications and familiar with CRM systems and practices Job Requirements - Quick learner with the ability to absorb extensive information on the brand’s history, product offerings and communications/advertising program - Excellent written and verbal communication skills in Korean, alongside business-level English and/or Chinese. - Genuinely excited to help clients, loves to solve problems, cheerful, patient, pro-active with a positive personality - Demonstrates initiative with the ability to multi-task and is detail oriented - Team player who is able to develop collegial relations with co-workers - Ability to stay calm and relaxed in tense situations and finds the best possible outcome for the client - Candidates with more experience will be considered as a Senior Client Relations Executive Our Offer - Attractive package - Full-Time: Five-day workweek, Monday to Friday, 9:00 AM to 6:00 PM. Part-Time: At least three weekdays, with flexible working hours mutually agreed upon in advance. - Discretionary annual bonus - Medical Insurance (Full-Time)