Product Trainer (Sport Fashion)

Location: Thai CC Tower (BTS Surasak) Salary Range: 25,000 - 30,000 THB We are seeking a passionate and dynamic Product Trainer (Sports Fashion) to lead our training initiatives across retail and head office teams. This role plays a key part in elevating customer service standards, enhancing product knowledge, and supporting business growth through targeted training programs. If you're energetic, people-focused, and have a strong passion for retail training, we want to hear from you. Key Responsibilities Own and manage the end-to-end training function across the organization Identify training needs by partnering with cross-functional teams and develop actionable learning plans Design and deliver engaging classroom and on-the-job training sessions for retail staff and office employees Act as the subject matter expert in customer service excellence and retail sales best practices Conduct weekly store visits to audit performance, assess staff skills, and provide feedback in collaboration with Operations Mentor and motivate retail teams on the ground to achieve sales goals and align with company objectives Evaluate training effectiveness and provide continuous improvement recommendations Maintain training records, reports, and resource libraries Handle training-related administrative duties and ensure timely reporting on weekly/monthly training activities Support any ad hoc projects or tasks assigned by the company Requirements Minimum 2 years of relevant experience in training, preferably within the retail or lifestyle industry Proficient in Microsoft Office and adaptable to new apps and digital tools that enhance training effectiveness Good command of English (reading and writing) Relevant training certifications in sales or product training (preferred) Ability to engage, inspire, and coach individuals at all levels